What are the calls to the company during the telework?Investigate corporate telework status!

Press Release Source: Jade Corporation Corporation about half of the employees responded that more than half of employees were dissatisfied! Jade Corporation Co., Ltd. (Headquarters location: Shinjuku -ku, Tokyo; Representative Director: Soui Uchida) conducted a survey on "Telework and Cloud PBX" for general affairs and managers of small and medium -sized enterprises with 300 employees. Did. With this corona evil, "telework" in companies may have been rapidly penetrated and has been introduced and used by many companies. There are many benefits, such as preventing infectious diseases, reducing commuting hours, and working efficiently while raising children and nursing. On the other hand, you may feel the "inconvenience" that it is difficult to communicate by telework and does not proceed as you want. For example, one of them is "telephone correspondence". How do you call the company during telework? Some employees may have been forced to come to work just for telephone calls. So, this time, the cloud business phone "Remotel" (https: // REMO-TEL).Jade Corporation Co., Ltd. (https: // wwww that provides JP/).Jade-Corp.JP/) conducted a survey on "Telework and Cloud PBX" for general affairs and managers of small and medium -sized enterprises with less than 300 employees.What is the situation of telework?Can't you do it?What is the reason?First of all, I would like to ask the general affairs staff about the telework status of the company.When asked, "What is the case for the current telework situation?".9 %)] is more than 30 %, and "I did it but not now (9).0 %)] The answer was nearly 10 %. In recent years, the number of companies that promote teleworking has been increasing, but it has been revealed that nearly half of the number of companies has not actually been implemented. In addition, it seems that there are a certain number of companies that say, "I did not, but I am not doing it now." For those who answered "I have never done it," I specifically asked why I did not do telework. ■ Telework, so I can't do it!・ Because the general affairs is required to be visited by visitors / telephone response (20s / Women / Saitama Prefecture) ・ Because it is an industry that cannot be telework (30s / Women / Kyoto Prefecture) ・ Because it is not possible to confirm the documents sent to the company (40s / Women / Tokyo) ・ Because the phone call to the company cannot be obtained (40s / female / Saitama prefecture) ・ System security issues (50s / female / Nara prefecture) Because the work is indispensable. Many respondents said that it was difficult to implement telework. On the other hand, answers on telephone, documents, and systems are also noticeable. It is certainly difficult to solve the problem of having to work on site, but if it is a problem with system and how to proceed with the work, the possibility of solving may be slightly higher. What is the problem with telework is telephone compatible? According to the previous survey, more than 40 % of people said that they had never done telework, but they did not. From now on, we asked how you are doing telephone correspondence, one of the factors that cannot be telework, in order to further delve into these issues of telework. When asked, "How do you respond to the call to the company during the telework?".The most common answer is "0 %)", followed by "Some employees are coming to work for telephone number (22).6 %)].The answer "Switching to a smartphone and responding" accounted for more than 40 %.However, smartphones have a large risk in terms of secret maintenance, and it takes some cost to use a company smartphone.The answer to "Changing to smartphones" is the only answer, "Switching to smartphones", but this may also be the result of smartphone issues.So are you dissatisfied with the company over telephone support?When asked, "Are there any complaints from employees (or your own) about the company's telephone response?".9 %) "I am somewhat dissatisfied (35).3 %)] Indeed, it became clear that the majority of the majority was dissatisfied with the response decided by the company. We asked you more specific contents. ■ Compatible with the company of the company, I am dissatisfied here!・ If you work from home, you cannot use an extension phone (20s / male / Chiba Prefecture) ・ It is troublesome to grasp the schedule for the person in charge at home (30s / female / Osaka) (40s / Female / Fukuoka Prefecture) ・ I can not answer because of the lack of materials during telework (40s / male / Kagawa Prefecture) ・ I want to link with TV conference systems (50s / male / male / Tokyo) The dissatisfaction was noticeable about the inconvenience caused by the deficiencies on the system. If you are using your home phone or private smartphones, you may feel particularly dissatisfied with this inconvenience. I want to do this! Has the voice of the site arrived? In the previous survey, I think that the general affairs staff of small and medium -sized enterprises facing the site has felt many issues about telephone correspondence under telework. So how do you think about solving this issue? So, when asked, "What do you want to call the company in the future? (Multiple answers are possible)", "I want to be able to receive it outside of the company (at home) (40))..8 %)] is the most, and then "I want to receive a phone call on my mobile phone (smartphone) (27)..3 %) "I want to receive a phone call with the phone number currently used (22).9 %)].Many answers such as "at home" and "smartphone" were gathered for a phone call that could respond in the same way as when they came to work.In addition, it seems that systems that can respond more flexibly, including the response in the number of use in use, are also desired.In order to actually introduce these telephones to the company, the understanding of the manager is indispensable.I also asked the general affairs staff to feel that this understanding was obtained.When asked, "Do you feel that the voice of the field has not reached the manager?".4 %) "I feel that to some extent (43).9 %)] In fact, it turned out that more than three -quarters have a gap in consciousness with the manager. This gap may be delaying the implementation of telephone correspondence that matches the telework situation. If the task of telework can be improved, will the manager consider it positively? Up to this point, we have been asking questions to the general affairs staff who are facing the site. Among the various opinions and dissatisfaction, it seems that the voice of the site has not arrived, but I would like to ask the managers from here on what actually happens. First, we asked about the issues of our company's telework. When asked, "How many issues do you feel about the status of teleworks you run?".2 %) "I feel that there are some issues (33).7 %)] It has been found that more than half of the managers have recognized that there is a problem in their telework status. In addition, the answer "I feel very many issues" exceeds one -quarter, and it seems that many managers have a problem awareness. As a result of the survey of the general affairs staff, it was found that an employee's opinion was required for a system that could telephone at home. In fact, there is a service called (cloud PBX) that makes it possible. By going through the Internet, you can get a call to the company when you go out or at home, because you can stand and arrive with a representative phone number wherever you are. So how many managers do you know about the service? When asked, "Do you know a service (cloud PBX) where you can receive a phone call to the company?".1 %)], but more than 70 % of the respondents do not know (72)..9 %)]It can be said that more than 70 % of those who do not know the cloud PBX, so the voice is rising on site, but there is no recognition of the service that can be resolved.We asked if there was a possibility of actually introducing the cloud PBX to the company.When asked, "Do you want to consider introduction if you have a cloud PBX that matches your own way of thinking and conditions?".7 %) "I want to consider to some extent (40).7 %)] The ratio of the answer "I want to consider" greatly exceeded the recognition rate of cloud PBX. If you haven't known cloud PBX before, you've been very interested in this service in terms of "you can receive a phone call to the company at home." [Summary] Telephone correspondence, one of the tasks of telework! Should we consider the introduction of a useful system? This survey revealed that both small and medium -sized enterprises and business owners had a problem in terms of telephone correspondence on telephonework. Although employees are dissatisfied with the company's telephone response, more than 70 % of the general affairs representatives seem to feel that the manager has not reached the voice. However, the management also felt that there was an issue about the status of telework, so it was found that more than half of the people would like to introduce and consider if there is a cloud PBX that is useful for telephone correspondence. Telephone correspondence is a task that can be called the "front line" in the company. Regarding the introduction of "Cloud PBX", why not consider both managers and on -site representatives? Easy home work with Remotel! If you have the Internet, you can use your smartphone and a personal computer. You can continue to use the representative phone number that you can use. You can easily set up and manage it. POINT 02 A smartphone app is received by the smartphone app, POINT 03 Point 03 Easy management and easy management. POINT 04 Call center level sound quality and stability ■ You can use the current number! With Remotel, you can use the current phone number as it is even if you move to the cloud. Services are expanding, such as regional numbers such as Tokyo 03 and toll -free dials! (There is a difference in the case of non -support depending on the region or the price) ■ You can use a smartphone! With Remotel, you can use a company phone with a smartphone app. You can not come to the office anymore for telephone because you can receive and receive the representative number. ■ Easy management! Since all Remotel phone facilities are on the cloud, there is no need to install equipment in the office. The incoming call group and business hours schedule can all be managed from the web. ■ Flexible contract plan! Remotel's contract is a monthly basis. It is perfect for short -term projects. Options and the number of users can also be changed on a monthly basis. By using the Internet, you can call on the company number wherever you are! Extension calls can be used for free! "I want to deal with representative telephone and arrival at home, on the go" → If you have the Internet, you can talk with the representative number anywhere! "I want to make an extension call from the go" → You can call on your smartphone or PC with the same operation as office phones! "Installation, maintenance, etc. are troublesome" → There is no need for equipment maintenance, inspection, repair, etc. with users! "I want to introduce it easily" → Basically there is no need for physical construction, so it can be introduced in a short period of time! "I want to record call audio" → You can use it with options! Why don't you introduce Remotel that can reduce the burden and man -hours of employees in the era of remote work? ■ Remotel (Limotel): https: // Remo-Tel.JP/■ Jade Corporation: https: // www.Jade-Corp.JP/■ Inquiries: https: // Remo-Tel.JP/Contact/■ Phone: 03-6625-4397 (Reception hours: 10: 00-17: 00 on weekdays) Survey overview: Survey on "Telework and Cloud PBX" [Survey period] January 13, 2022 (Thursday)~ 2022 (Sunday) [Survey method] Internet survey [Number of investigators] General affairs of small and medium -sized enterprises with 300 employees: 510 / manager: 516 [Survey target] 300 employeesGeneral Affairs and managers of SMEs [Monitor provider] General Research Company Press Release To PR TIMES Top

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