Sharp's TV problem, software that can be recovered by users

After the update on January 31, Sharp released some televisions that have been restarted repeatedly on the 4th, which can recover themselves on the 4th.Use a USB memory to apply software to a problem.In addition, it has been calling out to not apply to television that does not have symptoms that repeat the restart.

This problem is a major update to Android 10, which was implemented on January 31, on the "BN1/BL1/BJ1/CQ1/CN1/CL1" line released after July 2019 on Sharp 4K TV.After the release, some users have had a problem that restarting is repeated.

In the past, it was announced that it was only on business trip repair, but it was said that the customer's reservation was very difficult to make, so we prepared software for using USB memory that can be recovered by our customers. "On the other hand, if it is difficult to work with the user himself, the Sharp service will be on business trip as before.

The cause of the problem is still under investigation, but "not a hardware failure, but a communication network, a television operating environment, and when the update software is downloaded, or when the update software is executed.It seems to have occurred. We will identify the cause of the occurrence early and thoroughly prevent recurrence. "

The software version number is "43000N_2021014".The USB memory required for work is prepared by the user himself.The required USB memory capacity is 2GB to 32GB (FAT32 format), and the time required is about 40 minutes.In the case of business trip repair, the same task is performed.

The TV side is initialized due to the application of the software, so it is necessary to reset data such as TV settings, Google accounts, and download apps.However, the USB hard disk recorded by the user can be used continuously.

See Sharp page for details.