Surprising amount of loss that IT troubles during telework pose to companies

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　Apogee surveyed more than 2000 workers and found that 45% of UK workers were dissatisfied with their laptops and other hardware not working properly during telework, and 35% It is said that he experienced IT-related troubles when switching from work to telework and hybrid work styles. The problem is mainly related to connectivity. Poor internet connection and signal (38.96%), loss of internet connection (37.78%), crashed laptop (25.92%), and malfunctioning hardware (18.77%) were cited as causes of telework problems. . The average weekly time lost due to downtime during telework was 1.5-2 hours (19.32%), 30-60 minutes (17.67%), and 2.5-3 hours (13.2%). Interestingly, some respondents said that they lost less time than usual during telework (14.77%) or did not lose time due to downtime (9.43%).

Surprising amount of loss due to IT-related troubles

19% of respondents said they did not know who to ask questions about IT problems, and they could not rely on the IT department while teleworking (14%). ) was also answered. As hybrid work styles quickly emerge as a working model, the business concern is the inconsistent support for telework and office work. When asked how their IT solutions could be improved, a quarter of respondents said they wanted their IT teams to respond quickly, and a similar percentage said they wanted better facilities and better hardware. Differences by age group are also appearing. 87% of office workers aged 16-24 believe their IT environment needs to change. This is significantly higher than the 55+ age group, where only 46% of clerical workers wished to change. The impact of IT issues in the workplace on costs and the resulting downtime was also clarified. UK workers lost an average of 85 hours while teleworking due to IT deficiencies and lack of IT support. Apogee estimates that UK businesses lose £115m ($160m) each week from this lost work time. Apogee's Aurelio Margi (CEO) says: “Our research shows that many companies do not have the solutions and teams in place to adequately meet the demands of their workers.The new generation of IT-savvy workers expects more from companies. Companies must be prepared to implement such changes." 　"Companies cannot afford to lose money due to downtime or inadequate solutions. The future will continue to be defined by hybrid ways of working. The next few months. Workplace services should be outsourced to ensure productivity and profitability for years to come.”

TechTarget Japan