EV users and customer issues-Charging manners asked in a world without rules (CNET JAPAN) --Yahoo! News

EV users and customer problems-Images of charging manners asked in a world without rules

　In the first time, the current situation of EV charging refugees, and in the second time, we introduced the rechargeable environment comparison from overseas from the design perspective. In each case, not only the number and functions of the charger, but also the spread from the user's point of view, but this is a great deal of care. As mentioned above, my family business is the 88 -year -old automotive parts manufacturing industry, but for the eight years from 2002 to 2010 after graduating from university before the inheritance of the business, I was involved in marketing and launching new businesses at advertising companies. 。 In the world of intangible value creation that we entered to spread the hearing before taking over the family business, the experience of spreading new services through market research on consumers, needs, advertising campaigns for optimal targets, and validation of effects. It can be said that it has a significant impact on the current EV charging solution business. It may be due to the fact that I am an EV user, but regarding the EV shift, despite the most familiar product of our car, the car, carbonization measures, the movement of Europe and the United States, government targets, major, major. It is greatly influenced by external factors such as the movement of the manufacturer, and it seems that the important user needs and experience value are not emphasized. This time, from the results of a web questionnaire survey on the EV users conducted by Plago in August 2021, the issues that users are currently realizing are highlighted, and the viewpoints necessary for future products and services are examined. want to go. The outline of the questionnaire conducted is as follows. Survey target: Number of men and women in their 10s and 70s: 782 Survey method: Internet Questionnaire Survey period: August 26-31, 2021 Survey subject: "Charging spot" that can be selected multiple joint surveys by plago and "EVSMART" Did you have any troubles to arrive in? "It turned out that three of the top five in the case of charging were involved in customers in charging spots. Many users wrote their opinions in the free filling field in the future, and this time it is hard to understand in the concept of gasoline cars, which will be full in 3 minutes, and EV charging situation. Introducing the user's voice while explaining. Trouble at the charging spot Q: Have you ever had trouble arriving at the charging spot? 1. There was a customer: 56.6 % 2.Device failure: 50.5 % 3.Charging speed is slow: 43.3 % 4.(Despite the end of charging) The customer of the customer does not return: 39.8 % 5.A gasoline car was stopped at the charging location: 31.8 % 1. First of all, the customer time loss problem is the customer time loss problem. As shown in Fig. 1 in Fig. 1, it takes 30 minutes for quick charging and 1 to 8 hours for normal charging. If you have a customer at the quick charging spot you find, you will spend a total of one hour in charge of charging for 30 minutes in addition to your charging time for 30 minutes. The actual user's voice is as follows. "There is a waiting for charging and I can't read the destination arrival time." "I felt that there was no point in using high speed at high speed at high speed," "I have to wait even if the previous person has just started, so we have to wait. 30 minutes of time is painful, "" Even if you use the highway, 30 minutes will be 30 minutes, 30 minutes will be lost in 30 minutes, "" I checked it with the app, but it was only a little until I arrived. I had to wait for the time difference and had to wait. "" I'm always worried that there are no customers. Because the loss of time is doubled. " Customer order problems-Where do you line up? The next question is the order of waiting for charging. Most charging spots do not have a clear waiting place like a supermarket cashier waiting lane. Therefore, it is inevitable that such troubles rise. "There is no waiting place in the charging spot, I do not know whether it is a first -come, first -served basis," "When there are multiple charging vehicles, there is no parking space, so I do not know which vehicle is waiting for the charge. "I want a system that shows that there is a second rechargination waiting." Many people spend their time looking at newspapers and smartphones in the company for a 30 -minute rechargeable time of 30 minutes, but some leave the car for toilets and shopping. And as you can see, 30 minutes is long and too short to add an errand. If you inadvertently pass 30 minutes and you can't return to the car, the car waiting for the next charging will be unknown to the customer who does not know when to return. A vicious cycle is waiting for the facility to ask for a call, and it will take more time. "There are many cars that are charged all day when a charger can be used in a shopping mall." Then, go to the service center to call, wait for the customer to come, and if it is empty, it is troublesome to stop it there. " When we arrived, we left the previous user for about an hour and couldn't move. " Fortunately, the customer has not yet encountered a gasoline car, but some say that gasoline cars are parked at the EV charging spot. It may not be understood that it is a charging space, but in some cases it is parked with corn dedicated to EV vehicles, and this is where gasoline car users also want to understand. "A car that does not require charging, such as gasoline cars, is occupying." "The gasoline car is parked with a PA charger, and when I asked you to avoid it, I was angry." I would like to add a commentary for those who listen to the word "replacement charging" for the first time in the "replacement charging". First of all, not all EV models can be fully charged 100 %, so that gasoline vehicles are full. When refueling gasoline, it flows at the same speed until it is full. However, in the case of power supply, it will proceed at the same speed up to about 80 %, but if it is more than that, the power supply speed will be slow. This is due to charging control to prevent fire, etc. In order to prevent such a situation and avoid overcharging, the electricity is slowly flowing at the end when power is supplied. And in the case of quick charging, it will end in 30 minutes without being fully charged. In one of the few spots, I would like to charge as much electricity as a user who has finally been able to charge the customer. So I start again after the charging is over. This is a replacement charging. "If there are people who have been charging instead of the battery level of 80%or more in SA and PA, which have finally arrived after cutting over 20%of the residual batteries, there are people who are waiting for honest manners." Charging at the time, high -speed SA, PA, so I can only wait, but the shock when charging is charged is immeasurable. " The first place in the reasons for purchasing the number of purchases has been introducing issues related to EV users and customers so far. If the charging infrastructure is ready, there will be some problems. However, plago is doing his best at this time to meet the needs of EV users and potential seeds. In this web questionnaire, I heard about the reason for choosing an electric car / plug -in hybrid car, but the first place was because it was environmentally friendly. I want to aim for a rewarded society, rather than forcing the SDGs to be aware of SDGs and forcing the EV users who acted quickly to be inconvenient. Instead of waiting to increase the number of charging equipment as a gas station, we will expand the potential and fun of EVs that users are not aware of new experience that could not be done with gasoline cars. I think it is a mission. In addition, a group interview was conducted in the plago office in mid -February, with the cooperation of a few more people from the web questionnaire respondent, with the help of a new colonovirus. Next time, I would like to tell you about the details of the charging frequency and costs, etc. to readers who are considering purchasing EVs as a senior user. Naoki Okawa (Naoki Okawa) Born in Tokyo CEO of Tokyo. In 2002, graduated from Keio University Faculty of Law. He joined Dentsu and engaged in marketing operations in the mobile phone market. In 2007, he was seconded to a subsidiary interactive program guide and was involved in the management of a venture company related to broadcasting communication. In 2010, he joined Okawa Sekikan, a car parts manufacturing industry, and became a director. In 2013, he was stationed in Mexico and set up a local subsidiary and factory. He returned to Japan since 2018 and has been appointed director. In the same year, he established a plago. In 2021, he retired from Okawa Seijin Kogyo and concentrated on the management of plago.